FAQs

  • I want to return my purchase, what do I do?

    Contact us within 14 days to give you our return address. Our Email- dezaartinfo@gmail.com

  • Do I get a refund from you and how long does it take?

    Yes, we are giving a full refund if you are not satisfied with our product or services. We are refunding all returns immediately upon receiving the package.

  • Can I apply changes to an order?

    Yes, you can but make sure you will do that as soon as possible before we ship the item to you.

  • I would like to return a gift that was send to me, how do I do that?

    Contact us within 14 days with the order number, email or name. We will provide a return address.

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  • How do you handle international taxes and custom duties?

    Customers are responsible for any custom or import duties and taxes applied.

  • When will I receive my order?

    North America: 5-7 business days.

    Europe: 2-4 business days

    Australia, New Zealand and Oceania: 5-7 business days

    Asia Pacific: 8-14 business days

    Latin America and

    Caribbean: 8-14 business days

    North Africa and the Middle East: 5-12 business days

    Sub-Saharan Africa: 8-19 business days

  • What do I do if I never receive an order?

    Contact us immediately and we will fix it. Rest assured, you will not lose your money or your order.

  • What do I do if I receive a defective order?

    Contact us immediately and we will send replacement parts or replace the whole product.

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  • Do you have any catalogue?

    You can see our full collection on our website and subscribe to our Newsletter to learn about our new arrivals. Contact us if you are intrested in wholesale prices at dezaartinfo@gmail.com

  • How do I unsubscribe from your mailing list?

    You can find the unsubscribe link in our emails that we sended to you. Go to Gmail. Open an email from the Dezaart.. Next to the sender's name, click Unsubscribe or Change preferences.

  • My email adress has changed, how do I update it?

    Subscribe to our databse using your new email or contact us to change it manually.

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  • Where are we located?

    We are located in a small town called Agrinio in Greece.

  • How do I contant company if I cannot find my answer here?

    Send us an email at: dezaartinfo@gmail.com

    You will receive an answer within a day.

  • How do I know that you are a legit business?

    We are a small family creative workshop who sells on Etsy, amazon and ebay. On Etsy our reviews and sales are more than 5000.

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  • I received an email from Dezaart regarding an order I did not place, what should I do?

    Contact us immediately and we will cancel the order and refund you if you have been charged.

  • How do I identify whether an email is or is not from Dezaart?

    All our emails have our logos on top. If you belive you have received an email that does not contain our logo on top, please contact us immediately.

  • What should I do if I believe I have received a phishing email or if I responded to what may be a phishing email?

    Contact us immediately providing screenshots if possible of the email you have received or answered.

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  • What's the difference between a chandelier and a pendant light?

    Here is a simple definition: Chandelier – Light suspended from the ceiling with multiple light bulbs incorporated into the single fixture. Pendant light – A light fixture that is suspended from the ceiling with only a single light bulb incorporated into its fixture.

  • Why are pendant lights used?

    One of the valuable things about a pendant fixture is that it brings the light down from the ceiling and puts it closer to your counter or table or favorite chair, or wherever you're going to need it. As this implies, pendant lights can be very useful for task lighting.

  • Can I put a pendant light in the bathroom?

    So the short answer is yes, pendant lights can be used in a bathroom as long as they're not too close to water sources. ... Any lighting positioned close to a water source such the shower, bath or sink needs to use 'ingress protection' or IP rated fittings.

  • Do pendant lights provide enough light?

    Pendant lighting is ideal for any room that requires specific, task-oriented or ambient lighting, so they're perfect for living rooms. When hung from the center of the ceiling, pendants provide ample lighting to create a relaxing space to spend time with family and friends.

  • How long should a pendant light hang down?

    As a general rule, pendants should hang 12-20 inches below an 8-foot ceiling. For each additional foot of ceiling height, add 3 inches. For example, in kitchens with a 9-foot ceiling, the pendant should hang 15-23 inches below.

  • Is mdf eco friendly?

    MDF is “Medium Density Fiberboard” and it is considered to be “green” or environmentally friendly because it is manufactured from a combination of real wood and recyclable products.

  • Can I put MDF in recycle bin?

    MDF can be recycled at your local Household Waste Recycling Centre. WOOD FACTS: Wood can also be re-used in many ways from home DIY, arts and craft projects to upcycling, and can be used by local allotments and community goups.

  • What type of light is a pendant light?

    Many modern pendants are energy-saving low voltage models and some use halogen or fluorescent bulbs. A billiard or island light is a longer pendant fixture, usually with long fluorescent or multiple incandescent bulbs, used over kitchen islands and billiard tables. They are sometimes considered a type of chandelier.

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