Dezaart
Contact us
- info@dezaart.com
- 4o km Agrinio-Antirrio Highway Greece
- Postal code 30100
- Monday - Friday: 08:00 AM - 04:00 PM
Do you have any question?
FAQ
What kind of light bulb should i use?
We recommend you use LED E27 or E26(FOR THE US) bulbs, of medium light color (4000-5000 Kelvin) to a maximum of 60-Watt, round in shape, and of medium size (transparent or not) ideal for houses, offices, and professional premises. You could also use lamps E27 Edison (with a wire), plumen, etc for any special purposes.
Does it light up well?
It depends on the bulb, medium and strong bulbs do not cast a shadow in the room and provide ample light.
Where is it manufactured?
All our products are designed and manufactured in Agrinio, Greece.
Why should i choose your products? What is their difference with the competition?
Having spent years in this industry, we specialize exclusively in this type of luminaire, addressing any technical or aesthetic issue that may arise. Our vertically integrated production process ensures complete control over every step. We rely on external suppliers only for basic raw materials, as we manufacture the products ourselves. This enables us to resolve any issue promptly, without extra costs.
With thousands of sales globally and over 4,000 reviews on Etsy averaging 4.9/5, we are proud to be among the best in the lighting market.
As manufacturers, not just retailers or dealers, we offer exceptional after-sales support. Our direct involvement in production guarantees that you receive top-quality products at affordable prices, free from intermediary costs.
We continuously strive to enhance our products by attending interior design seminars and major European exhibitions, such as Maison & Objet Paris, Light + Building Frankfurt, and Salone del Mobile Milano, to ensure the highest level of customer satisfaction.
What about maintenance and cleaning?
Our products tend to not accumulate dust, so the care needed is minimum to none. However, if you wish to clean them, you can do so using a common duster.
It requires assembling, but it's easy!
The hanging lights require assembly, which allows us to ensure they arrive in excellent condition while keeping shipping costs low.
However, the entire process takes only 2-5 minutes and requires no special knowledge or tools. We provide written instructions, and you can also find a step-by-step video tutorial on YouTube.
If there's no output terminal on your ceiling, don't worry!
If you want to mount a luminaire in the center of your living room or above your dining table but there’s no ceiling output terminal, you can easily solve this by using an alternative setup.
Replace the standard ceiling cup with a five-meter cable that has a socket on one end and a lamp holder on the other. Along with the appropriate mounting accessories, you can install it wherever you wish, giving you flexibility in placement without the need for hardwiring.
Mounting a hanging light is generally easy! Here’s how it can be done!
The installation process is similar to that of any other type of hanging light on the market.
We provide instructions for three different mounting methods, one of which does not require drilling into the ceiling. However, please note that for optimal fit, two holes may be needed.
While tools are required for installation, we highly recommend that it be performed by a licensed electrician to ensure safety and compliance with all regulations. Always follow safety precautions during the installation process.
Delivery time.
They are shipped within a 1–3-day period.
EU: 3-5 working days
USA, UK, CANADA, AUSTRALIA: 5-7 working days
(we do our best to prepare your order and we are not responsible for some delays that might occur from extended customs clearance times, Christmas, etc).
In case it is defective, broken or i do not like it, what should i do?
If the item is defective or broken, you are entitled to an immediate replacement or a refund.
If you wish to return the item for any other reason, you may do so within a 30-day period, provided that the product is in excellent condition. Please note that you will be responsible for the shipping costs associated with the return.
How much does it weigh? Can I mount it on wood or drywall?
It weighs 1 – 1.5 kg which means it can be mounted on any type of ceiling.
Can i place it outdoors?
Yes, it can be placed in an outdoor covered area with low humidity.
My ceiling is low...Can i use your hanging lights?
If your ceiling height is very low, under 230 cm (approximately 7.5 feet), it may be better to consider indirect lighting options such as table lamps, floor lamps, or sconces.
Alternatively, you can modify one of the hanging lights by cutting the cable to a length of 5 cm, allowing it to be used as a ceiling light fixture. This way, you can still enjoy the style of our lighting in a way that suits your space.
What about energy efficiency?
It depends on the lamps you will use. You will be able to find Led lamps of A++ energy class.
Is it safe to use my credit/debit card on your website?
In order to complete your purchase paying by credit card, you are redirected to the safe website of Viva Wallet or stripe, where you key in the details of your credit card. These details are not disclosed to dezaart.com. Your transaction and your card’s details are safeguarded by Viva Wallet or stripe.